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Leisure Tourism

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Abstract

Revenue management and sales staffs collaborate substantially in making decisions regarding rate setting, accepting group business, and forecasting. However, according to a survey of 82 sales and revenue management executives at three hotel chains (47 revenue managers and 35 sales executives), ...

Author(s)
Noone, B. M.; Hultberg, T.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Cornell Hospitality Quarterly, 2011, 52, 4, pp 407-420
Abstract

Rate fences are integral to the practice of revenue management. Prior research suggests that cross-cultural differences in consumer reaction to rate fences exist but little is known about why this is so. This research employed two experimental studies with consumers from the United States and South ...

Author(s)
Song MyungKeun; Noone, B. M.; Mattila, A. S.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Journal of Travel Research, 2018, 57, 6, pp 707-726
Abstract

Overbooking represents an important strategy for many service providers that apply revenue management. Although the objective is to overbook such that no customers are denied service, denials may result when the customer no-show rate is lower than expected. Research has shown that denied service...

Author(s)
Noone, B. M.; Lee, C. H.
Publisher
Sage Publications Ltd, London, UK
Citation
Journal of Hospitality & Tourism Research, 2011, 35, 3, pp 334-357
Abstract

A decision that is intrinsic to the application of hotel best available rate (BAR) pricing is how to present the BARs for individual nights within a multiple-night stay to prospective hotel guests. We discuss two alternative price presentation strategies, a blended and a nonblended rate approach,...

Author(s)
Noone, B. M.; Mattila, A. S.
Publisher
Elsevier, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2009, 28, 2, pp 272-279