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Leisure Tourism

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Abstract

Purpose: The purpose of this study is to understand how and to what extent Hong Kong hotels have integrated customer relationship management (CRM) into their revenue management (RM) practices at individual customer level. Method: Semi-structured interviews were used to gather information from...

Author(s)
Guillet, B. D.; Shi XinChen
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2019, 31, 2, pp 978-997
Abstract

Purpose: Hoteliers are often frustrated by the significant fees charged for bookings by Online Travel Agents (OTAs), and they try to encourage more direct bookings that circumvent the OTA system. However, there are billions of dollars of room revenues generated by OTAs every year; and many...

Author(s)
Raab, C.; Berezan, O.; Christodoulidou, N.; Jiang Lan; Shoemaker, S.
Publisher
Emerald Publishing, Bingley, UK
Citation
Journal of Hospitality and Tourism Technology, 2018, 9, 1, pp 121-135
Abstract

This exploratory research paper investigates the revenue management practices of accommodation establishments in Turkey through a survey of 105 managers. The findings indicate that hoteliers put the emphasis on price discrimination and room availability guarantee and are less likely to consider...

Author(s)
Ivanov, S.; Ayas, C.
Publisher
Elsevier B. V., Amsterdam, Netherlands
Citation
Tourism Management Perspectives, 2017, 22, pp 137-149
Abstract

Is it possible for business customers to effectively adjust their purchasing strategies, as a response to revenue management? We consider daily online best available rates for a panel of 357 hotels in Milan and Rome, up to an advance booking of 29 days. We analyse price trajectories, finding that...

Author(s)
Guizzardi, A.; Pons, F. M. E.; Ranieri, E.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2017, 64, pp 85-93
Abstract

Purpose: This paper aims to examine the effects of traditional customer satisfaction (CS) relative magnitude and social media review ratings on hotel performance and to explore which online travel intermediaries' review ratings serve as the most reliable and valid predictor for hotel performance....

Author(s)
Kim WooGon; Park SeoAh
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 2, pp 784-802
AbstractFull Text

Unlike the traditional form of the media such as newspapers, television and film, social media can not only deliver information to their readers, viewers, and listeners, but it can also attract their attention by the form and concept how the social media is designed. Many Chinese consumers are...

Author(s)
Kuzmanovikj, H.; Wu Jun
Publisher
Sun Yat-sen University and Washington State University, Guangzhou, China
Citation
Conference proceedings, the 6th Advances in Hospitality and Tourism Marketing and Management Conference, Guangzhou, China, 14-17 July 2016, 2016, pp 219-239
Abstract

The central intent of this qualitative inquiry is to investigate the benefits, drawbacks, and performance measures of hotel room inventory distribution via flash sales websites. Key advantages and disadvantages of using such a distribution channel fall within the categories of inventory management, ...

Author(s)
Berezina, K.; Semrad, K. J.; Stepchenkova, S.; Cobanoglu, C.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2016, 54, pp 12-24
Abstract

This paper evaluates the main developments of revenue management (RM) over the past decade and discusses RM challenges and research prospects. It examines nine notable emerging themes: total hotel RM, big data analytics, distribution, rate integrity, RM and marketing strategies alignment, social...

Author(s)
Wang Xuan [Wang, X. L. ]; Heo YoonJoung [Heo, Y. J. C. ]; Schwartz, Z.; Legohérel, P.; Specklin, F.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2015, 32, 7, pp 797-811
Abstract

This research monograph aims at developing an integrative framework of hotel revenue management. It elaborates on the fundamental theoretical concepts in the field of hotel revenue management like the revenue management system, process, metrics, analysis, forecasting, segmentation and profiling,...

Author(s)
Ivanov, S.
Publisher
Zangador Ltd., Varna, Bulgaria
Citation
Hotel revenue management: from theory to practice, 2014, pp 204 pp.
Abstract

This report provides an overview of current market trends and key players in the European hostel sector. It offers information on the different segments of hostels, some hostelling associations, and the major hostel chains. Distribution and revenue management in hostels are also discussed, as well...

Author(s)
Marvel, M.
Publisher
Mintel International Group Ltd, London, UK
Citation
Travel & Tourism Analyst, 2013, No.12, pp 40 pp.

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