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Leisure Tourism

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Abstract

The hotel industry has experienced changes brought on by growth, customer expectations, and the proliferation in the use of e-commerce and online distribution channels. Future hotel success depends on how effectively hotel revenue managers are able to manage different booking channels to maximize ...

Author(s)
Dolasinski, M. J.; Roberts, C.; Zheng TianShu
Publisher
Sage Publications Ltd, London, UK
Citation
Journal of Hospitality & Tourism Research, 2019, 43, 2, pp 188-209
Abstract

Rate fences are integral to the practice of revenue management. Prior research suggests that cross-cultural differences in consumer reaction to rate fences exist but little is known about why this is so. This research employed two experimental studies with consumers from the United States and South ...

Author(s)
Song MyungKeun; Noone, B. M.; Mattila, A. S.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Journal of Travel Research, 2018, 57, 6, pp 707-726
Abstract

Hotel revenue management is an activity domain that is uniquely technical, complex, and dynamic, and as such, it is often outsourced. This study explores the motivation of hotels to outsource their revenue management function to an outside entity. The major theoretical contribution is in being...

Author(s)
Altin, M.; Uysal, M.; Schwartz, Z.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Cornell Hospitality Quarterly, 2018, 59, 2, pp 112-124
Abstract

Purpose: Hoteliers are often frustrated by the significant fees charged for bookings by Online Travel Agents (OTAs), and they try to encourage more direct bookings that circumvent the OTA system. However, there are billions of dollars of room revenues generated by OTAs every year; and many...

Author(s)
Raab, C.; Berezan, O.; Christodoulidou, N.; Jiang Lan; Shoemaker, S.
Publisher
Emerald Publishing, Bingley, UK
Citation
Journal of Hospitality and Tourism Technology, 2018, 9, 1, pp 121-135
Abstract

This study aims to examine the potential effects of three revenue management pricing strategies (best rate guarantee, rate (dis)parity, and rate frame) on customers' perceived fairness. A 2×2×2 factorial between-subjects experimental design was used. Eight scenario-based surveys were employed to...

Author(s)
Jiang Lan; Erdem, M.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2018, 27, 4, pp 424-442
Abstract

This study explores RM strategic implementation approaches, addressing the question of whether the RM function should be performed within the hotel property, or should be outsourced to an outside entity such as corporate, regional office or a third party. Using a random sample of 602 US hotels, the ...

Author(s)
Altin, M.; Schwartz, Z.; Uysal, M.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2017, 67, pp 46-52
Abstract

Purpose: This paper aims to examine the effects of traditional customer satisfaction (CS) relative magnitude and social media review ratings on hotel performance and to explore which online travel intermediaries' review ratings serve as the most reliable and valid predictor for hotel performance....

Author(s)
Kim WooGon; Park SeoAh
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 2, pp 784-802
Abstract

We find that hotel mergers increase occupancy. In some specifications, price also rises. Because these effects occur only in markets with high capacity utilization and high uncertainty, we reject simple models of price or quantity competition in favor of models of "revenue management," where firms...

Author(s)
Kalnins, A.; Froeb, L.; Tschantz, S.
Publisher
Wiley, Boston, USA
Citation
Rand Journal of Economics, 2017, 48, 1, pp 178-202
Abstract

The central intent of this qualitative inquiry is to investigate the benefits, drawbacks, and performance measures of hotel room inventory distribution via flash sales websites. Key advantages and disadvantages of using such a distribution channel fall within the categories of inventory management, ...

Author(s)
Berezina, K.; Semrad, K. J.; Stepchenkova, S.; Cobanoglu, C.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2016, 54, pp 12-24
Abstract

Hotel cancellation policies (CancPols) are designed to minimize losses for the lodging companies. Liberal CancPols have resulted in revenue forecasting errors and eventual loss of revenues. The current study investigates the effect of different CancPols on consumer patronage and willingness to pay. ...

Author(s)
Smith, S. J.; Parsa, H. G.; Bujisic, M.; Rest, J. P. van der
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2015, 32, 7, pp 886-906

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