The 26th Annual International eTourism Conference (ENTER2019) features research and industry case studies on the application of information and communication technologies (ICTs) in travel and tourism. This issue consists of 24 research notes that were presented at the conference. The papers focus,...

Purpose: The rapid digital transformation (DX) that airlines experienced during the past decade has been proven to be the driving force of significant benefits for the airlines when it comes to cost reduction, branding and revenue opportunities when passengers purchase tickets and ancillaries...

Since the use of social networks has become part of daily life for most people, many online travel agencies (OTAs) are allowing customers to log in using account credentials for social network services like Facebook (social network interface systems, SNIS) without having to create a local account...

The papers presented in this volume advance the state-of-the-art research on digital marketing and social media, mobile computing and responsive web design, semantic technologies and recommender systems, augmented and virtual reality, electronic distribution and online travel reviews, MOOC and...

Hotels have a variety of internet distribution channels to help them sell rooms, including sites that have come to be called online travel agents (OTAs), or third-party websites, but the cost of using these intermediaries is considerable. This article examines how hotels can sell room inventory...

The present paper discuss a critical analysis on classification of hotels modes and accommodations types undertaken by online travel agencies (OTA's) like Tripadvisor and Booking.com. Statistical process to rank user's generated contents (UGC) shared on virtual networks as "reviews" and "notes" are ...

Considering the strong influence of social media on internet users, it is important to understand its role for hotel businesses, particularly the online aspect of lodging operations. Although several social media studies have been done, very few studies have focused on travelers' needs and the...

The main objective of the study was to investigate the touristic communication and the use of information technologies by touristic businesses in the municipality of Cajueiro da Praia-PI. Considering that tourism and this municipality has been growing because of its natural attractions such as the...

Purpose - This paper aims to focus on the reason why hoteliers choose to be present in online travel agent (OTA) and social media web sites for sales purposes. It also investigates the technological and human factors related to these two practices. Design/methodology/approach - The research is...

Information and communications technology (ICT) are widely used by enterprises to enhance their competitiveness. Travel agents (TAs) are among service providers for whom their integration of ICT and Internet technological capabilities could be the best marketing device and a potential promoter for...