Since the use of social networks has become part of daily life for most people, many online travel agencies (OTAs) are allowing customers to log in using account credentials for social network services like Facebook (social network interface systems, SNIS) without having to create a local account...

This special issue aims at drawing attention to the use of information and communication technologies (ICTs), particularly social media, in religious tourism and pilgrimage. The first paper analyses the online travel reviews (OTRs) about the Sacred Mounts of Oropa and Orta in Italy, highlighting...

The six papers published in this volume are extended versions of selected research papers among the many contributions presented at ENTER2016, Information and communication technologies in Tourism Conference. This collection provides a selection of the latest research on applications of ICT in...

The papers presented in this volume advance the state-of-the-art research on digital marketing and social media, mobile computing and responsive web design, semantic technologies and recommender systems, augmented and virtual reality, electronic distribution and online travel reviews, MOOC and...

Tourism is an information intensive sector which has been benefited of internet-based technological advances, starting from improvements in internal management to the expansion of promotion and distribution channels. This research aims to measure the use of information and communication...

The present paper discuss a critical analysis on classification of hotels modes and accommodations types undertaken by online travel agencies (OTA's) like Tripadvisor and Booking.com. Statistical process to rank user's generated contents (UGC) shared on virtual networks as "reviews" and "notes" are ...

Considering the strong influence of social media on internet users, it is important to understand its role for hotel businesses, particularly the online aspect of lodging operations. Although several social media studies have been done, very few studies have focused on travelers' needs and the...

This paper examines how information and communication technologies (ICTs), particularly the internet, have been applied in China's tourism industry. Primary data were collected from 45 tourist organizations including airlines, hotels, tour operators, visitor attractions and tourism authorities. Key ...

Purpose - This paper aims to focus on the reason why hoteliers choose to be present in online travel agent (OTA) and social media web sites for sales purposes. It also investigates the technological and human factors related to these two practices. Design/methodology/approach - The research is...

Tourism is an information intensive sector which has been benefited of internet-based technological advances, starting from improvements in internal management to the expansion of promotion and distribution channels. This research aims to measure the use of information and communication...