Gathering the outcomes of the 27th annual international eTourism conference ENTER2020, this book presents new research, innovative systems and industry case studies on the application of Information and Communication Technologies (ICT) in travel and tourism. It shares the latest findings discussed...

This collection presents seven papers, all of them demonstrating how information and communication technologies are impacting various topics in tourism research. The papers deal with: e-tourism adoption; self-service technologies in hotels; use of social media in hotel marketing; technological and...

Tourism is an information intensive sector which has been benefited of internet-based technological advances, starting from improvements in internal management to the expansion of promotion and distribution channels. This research aims to measure the use of information and communication...

Hotels have a variety of internet distribution channels to help them sell rooms, including sites that have come to be called online travel agents (OTAs), or third-party websites, but the cost of using these intermediaries is considerable. This article examines how hotels can sell room inventory...

The present paper discuss a critical analysis on classification of hotels modes and accommodations types undertaken by online travel agencies (OTA's) like Tripadvisor and Booking.com. Statistical process to rank user's generated contents (UGC) shared on virtual networks as "reviews" and "notes" are ...

Considering the strong influence of social media on internet users, it is important to understand its role for hotel businesses, particularly the online aspect of lodging operations. Although several social media studies have been done, very few studies have focused on travelers' needs and the...

This paper examines how information and communication technologies (ICTs), particularly the internet, have been applied in China's tourism industry. Primary data were collected from 45 tourist organizations including airlines, hotels, tour operators, visitor attractions and tourism authorities. Key ...

Purpose - This paper aims to focus on the reason why hoteliers choose to be present in online travel agent (OTA) and social media web sites for sales purposes. It also investigates the technological and human factors related to these two practices. Design/methodology/approach - The research is...

Tourism is an information intensive sector which has been benefited of internet-based technological advances, starting from improvements in internal management to the expansion of promotion and distribution channels. This research aims to measure the use of information and communication...

Unlike online travel agencies (OTAs), travel review websites allow travellers without purchase records to share their opinions. However, the effects of two mechanisms, namely, verified and unverified reviews, on traveller decisions remain unclear. In this study, managerial responses (MRs) and...