The 44 papers presented in this volume advance the state of the art in social media and Web 2.0, electronic tourism marketing, web site and search engine optimization, technology adoption and diffusion, online communities, tourism management and decision support, eLearning, mobile technologies and...

Since the use of social networks has become part of daily life for most people, many online travel agencies (OTAs) are allowing customers to log in using account credentials for social network services like Facebook (social network interface systems, SNIS) without having to create a local account...

The papers published in this section represent extended versions of selected research papers among the many contributions presented at ENTER2017, Information and Communication Technologies in Tourism Conference. The collection of seven articles provides a view on some of the latest research on...

Considering the strong influence of social media on internet users, it is important to understand its role for hotel businesses, particularly the online aspect of lodging operations. Although several social media studies have been done, very few studies have focused on travelers' needs and the...

Unlike online travel agencies (OTAs), travel review websites allow travellers without purchase records to share their opinions. However, the effects of two mechanisms, namely, verified and unverified reviews, on traveller decisions remain unclear. In this study, managerial responses (MRs) and...

The rapid development and use of mobile technologies has changed the way of our everyday lives, especially individual that feel a sense of experience as a tool for enhancing task performance. In addition, mobile technologies also have changed the way marketers and consumers communicate. However, ...

Information and communication technology (ICT) is widely used to access tourist information and services, and as a result using digital tools and sources influences tourist behaviour. The main goal of this paper, based on research, is to describe the behaviours and opinions of tourists who used ICT ...

The tourism industry now allows the booking of rooms and itineraries via the internet; online bookings have become very important for both domestic and international businesses, leading to the emergence of online booking companies. This study has two research objectives: to identify the factors and ...

Purpose: This paper aims to explore the factors that influence Generation Y's positive or negative electronic word-of-mouth (eWOM) behavior via social media and mobile technology in the foodservice sector. Three types of dining experiences were examined: positive and negative customer experiences...

The Internet popularization and the emergence of innovations resulting from information and communication technologies (ICT), such as social networks, mobile devices, geolocation devices, among others; has changed the traditional travel market and consequently the habits of consumption of the...