The six papers published in this volume are extended versions of selected research papers among the many contributions presented at ENTER2016, Information and communication technologies in Tourism Conference. This collection provides a selection of the latest research on applications of ICT in...

Disintermediation, which refers to dealing with customers directly through the e-booking platform, has been gradually embraced by travel product suppliers in recent years to avoid high distribution costs of the intermediaries. Additionally, the ever-increasing number of mobile users has encouraged...

Background: Travellers are potential vectors in the transmission of infectious diseases across international borders. Travellers visiting friends and relatives (VFR) have a particularly high risk of acquiring certain infections during travel. Chinese VFR travellers account for a substantial...

The potential benefits of social media for the promotion of hospitality and tourism businesses has been well researched from the consumers' perspective. Using in-depth interviews with 5 hospitality and tourism practitioners in Hong Kong, this study explores practitioners' perceptions regarding ...

Social media plays an important role in tourism industry, especially for individual travel planning and tourism entities preparing business plans. Only a limited number of first-tier attractions were reported in tourism bureau's travel statistics documents, which cannot satisfy the needs of...

Hotel ICON was launched in Hong Kong during April 2011, and it was ranked No. 1 on TripAdvisor.com by November 2011. One of the hotel's success factors was the creative use of Internet marketing in its launch, which included developing its website as a sales and marketing tool, working closely with ...

Hotel service levels and pricing range are often denoted by the "star" rating system predominant in that country. This rating system depends considerably on travel agencies to disseminate information to consumers to assist them in their hotel selection. Given the popularity of online travel...

This study proposes a comprehensive model that incorporates attitudinal variables in the technology acceptance model, motivational variables in the innovation diffusion theory, and the social variable in the theory of planned behavior to investigate the attitude, behavioral intentions, and usage of ...

Purpose: Corporate reputation is one of the key intangible assets of a company and is commonly influenced by negative posts on social media, such as customer complaints. Up to date, no known research investigates the pre- and post-social media crisis corporate social responsibility (CSR) practices...

Purpose - This study aims to examine online room rates in Hong Kong hotels. It focuses on comparing and contrasting the lowest hotel room rates that are available to customers. Design/methodology/approach - Eight distribution channels and 45 hotels in Hong Kong were examined for online room rates...