Purpose: Advances in information communication technologies (ICTs) have changed the tourism distribution channels model, as traditional players continue to disappear or change their business model, while new players and channels emerge because of technological developments. Therefore, this study...

Purpose: The rapid digital transformation (DX) that airlines experienced during the past decade has been proven to be the driving force of significant benefits for the airlines when it comes to cost reduction, branding and revenue opportunities when passengers purchase tickets and ancillaries...

This study surveys the application of electronic distribution channels for hotels in Athens, Greece, and examines how hotels (n=22) perceive the internet as a distribution channel. The study reveals that although hotels in Athens tend to, and still rely on traditional distribution channels,...

Technological developments and the extensive use of information and communication technologies (ICTs) play a vital role in travel and tourism and are crucial to the expansion of the industry. ICTs increasingly provide strategic opportunities and powerful tools to tourism organizations, enabling...

The study reported in this paper explores consumers' experiences with technology-assisted service encounters by investigating the applicability of Mick and Fournier's paradoxes of technology adoption to the social media as distribution channel in tourism scenario. In-depth interviews were conducted ...

This special issue examines dimensions, stakeholders and marketing issues with respect to website design and structure in tourism. The issue consists of six papers. The first paper proposes a quantitative evaluation framework of all the dimensions provided by hotel websites in Greece. The second...

The purpose of this prospective, questionnaire-based study is to assess pre-travel vaccinations and malaria prophylaxis for long-term travellers who receive pre-travel advice in Greece. A total of 4721 travellers were studied from January 1, 2009 through December 31, 2012. Travellers sought...

Objectives: Unemployment in Greece has been increasing as a result of the financial crisis. The aim of this study was to assess the changing trends of business travelers and their pretravel preparation. Study design: Prospective, questionnaire-based study. Methods: The study was conducted between...

The present study examines the e-tourism developments in Greece as a country that is gradually embracing e-commerce. In particular, it examines the level of diffusion of information and communication technologies (ICTs) in small and medium-sized tourism enterprises (SMTEs) as well as whether the...

Many unexpected challenges not only for tourism businesses but also for travellers emerged when current shifts in economic, technological, social, and political factors led to a sudden and quick growth of e-intermediaries. Although it was anticipated that the Internet would open new opportunities...