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This book offers a comprehensive outlook of how information technology (IT) has been and should be implemented in the travel and tourism industry, the challenges associated with the implementation of information technology and the impacts generated from this implementation. The content in this...
As an emerging research paradigm, big data analytics has been gaining currency in various fields. However, in existing hospitality and tourism literature there is scarcity of discussions on the quality of data which may impact the validity and generalizability of research findings. This study...
Advanced technology enables users to amalgamate information from various sources on their mobile devices, personalise their profile through applications and social networks, as well as interact dynamically with their context. Context-based marketing uses information and communication technologies (...
As social media are becoming a primary information source for travellers, many people travel to a destination or an attraction as a direct result of being exposed to certain social media content, which can be called as social media-induced tourism. Understanding how social media induce travellers...
Destination websites have been an important component in the online travel ecosystem since the beginning of the commercial Internet, and their adoption and use of ICT websites to serve their online marketing goals reflects their overall strategy and ability to adapt to the ever-changing...
This chapter reviews how mobile technologies can be used by the travel industry to support travellers while they are on the move. It discusses how the broader impact of these technologies can be understood using a mobilities paradigm and reviews some of the key aspects of the mobile technologies...
This chapter first revisits digital tourism ecosystems in the destination context, moving on to explain the development of destination management systems (DMSs), their functionality, information content and organizational structure. The chapter then discusses how destinations utilize websites and ...
This chapter discusses how travellers connect with suppliers through various channels using a distribution systems perspective. It starts by examining the traditional structure of these distribution channels and tracks the increasingly complex development of electronic channels. There are many...
This chapter examines social media and its impact on travellers, tourism intermediaries, suppliers and destinations. The chapter starts by providing some conceptual foundations, then shifts to the different social media platforms and how travellers and travel organizations can use them. The chapter ...
Due to the increasing popularity of smartphones and their apps, mobile technologies have been effectively changing the nature of travel. This study employed a data mining approach to classify the types of information services and design features of travel-related iPhone apps as well as users...