72 masters students from the Tilburg University studied the use of the internet by companies in the leisure industry. The features of 75 Dutch sites were described, and each site classified into one of four categories: sites serving as information channels; sites serving as communication channels;...

This paper examines the transformation in the distribution structure for scheduled airline flights which has been affected by the diffusion of the Web and the emergence market changes. The market changes are examined from the following perspectives: the airlines; computerized reservation...

This study examines the impact of the introduction of Information Technology Communications (ICT) on the productivity of hospitality and tourism enterprises. Data gathered from 300 three star hotel sector in the UK was analysed using a non-parametric technique called Data Envelopment Analysis (93...

This paper is divided into 6 sections. The first section presents the goal of CRUMPET (European IST project) to implement, trial and validate personalised, nomadic services for tourism, using personal digital assistants (PDAs) and other, similar agent technology. The next section illustrates the...

This paper proposes a reference model to analyse and profile hotel guests. It describes the methodology and the steps followed for the setting up of a Customer Information System and the information on which the relational system database should be built. An overview of the importance of managing...

This paper discusses the results of a project named PICO on the organization of business activities in a tourism destination in the Trentino, Italy. The paper examines the relationship between 3 main actors: different enterprise organizations; training activities; and information and communication...

This paper examines the values of an Information and Communication Technology (ICT) enabled Virtual Organization (VO) as a source of competitive advantage in the UK travel trade sector. Using action research, t attempts to establish the business rationale behind VO and investigates the practical...

This book contains papers presented during the 9th ENTER Conference on information and communication technologies in tourism 2002, organized around 18 themes: virtual communities I; system architecture issues; destination management systems; virtual communities II; IT use by small and medium...

665 boat tourists in the Baltic Sea and Skagerak Region, Norway took part in an on-site survey to determine: the characteristics of boat tourists, their trip planning behaviour; and the media sources they use in this pre-trip decision making. The tourists were asked to suggest some improvements...

This paper discusses the challenges and importance of the new mobile technology for the tourism sector. It suggests that there is great potential for using mobile IT services in the tourism sector, including for: car navigation services; on trip information services; parking information services;...