This book contains papers presented at the 2001 ENTER conferece, held in Montreal, Canada. The individual contributions represent work being done in the areas of commerce, change, convergence and communication of tourism information technology (IT) research. Different sectors of the industry are...

This paper reports on the findings of a three-phase Delphi study that focused on establishing the range of electronic distribution channels currently available to hotels, on forecasting their relative future and on highlighting the implications of such findings for the industry as a whole. 40...

Endeavour is a business-to-business (B2B) extranet in the British and Irish leisure travel industry. It provides business critical information and reservation functionality for independent high-street agents, call centres, and home workers, enabling them to add new values in face of tough...

A survey of 222 air travellers from Quebec, Canada, sought to examine their behaviour in terms travel related information and purchases. The results of this study tend to confirm that while the internet and the development of the new technologies are important tools in preparing for trips, air...

This article presents the first results of the research project "Benchmarking in Tourism". The main purpose of this project is to provide concrete and up-to-date information on relevant Information and Communication Technologies to decision-makers in European tourism regions. Furthermore it is...

The notion of community has a central element of the internet since its inception. Though research on virtual community has been extensive, the concept remains to be ill defined and the understanding of members' needs remains fragmented, given the importance of virtual community development. The...

This exploratory research aims to identify what travel and tourism industry experts think the future holds for both new and traditional e-mediaries, and how their business models are going to evolve as a result of the development of new information technologies. 30 of 62 travel experts approached...

This paper proposes a framework for a Group Decision Support System (GDSS) for the identification of tourism destinations competing for the same markets. The objectives of the framework are: to integrate the strengths of advanced multi-criteria decision techniques to support the negotiation and...

A study of innovation in the Spanish tourism sector is presented. Analysis of current patents, as well as those approved in 2000 and 2001, provides a connection between the innovations of the company and the requirements of in terms of education, training and human capital necessary to take the...