This special issue examines dimensions, stakeholders and marketing issues with respect to website design and structure in tourism. The issue consists of six papers. The first paper proposes a quantitative evaluation framework of all the dimensions provided by hotel websites in Greece. The second...

Inspired by the evolution of Information and Communication Technologies (ICT), the present study describes the way ICT are used by destination marketing organizations during the destinations' website design (incorporating several website features). Relevant descriptive analysis is conducted,...

This paper aims to review factors preventing university academics from embracing new Information and Communication Technologies (ICT) into their instructional methods and to discuss ways on how to overcome these issues. Integrating ICT into teaching and learning practices necessitates scholars to...

This article proposes a quantitative evaluation framework of all the dimensions provided by hotel websites. The proposed framework evaluates the richness of specific and comprehensive information. A proposed conceptual model that describes the hotel websites' features is used in order to summarize...

This study examines the impact of the introduction of Information Technology Communications (ICT) on the productivity of hospitality and tourism enterprises. Data gathered from 300 three star hotel sector in the UK was analysed using a non-parametric technique called Data Envelopment Analysis (93...

Technology and information and communication technology (ICT) have been gaining importance in tourism and hospitality with a booming research interest during the last years and specifically recently due to the disruptions of the COVID-19 crisis. Hence it is useful to structure the existing...

After synthesizing the literature on the service quality construct within the context of information systems, e-commerce, information and communication technology outsourcing, and application service provider (ASP) effectiveness, this paper proposes a set of dimensions and model for measuring ASP...

Website design and functionality can crucially affect consumers' website selection, use and online behaviour. However, a complete and customer-oriented list of features for developing effective websites does not exist in the literature. This study fills in this gap by investigating whether the...

This paper examines the case of the consumer adoption of an air travel service innovation, namely, delivering electronic tickets (Etix) for air travel, which may be viewed as an innovation in service delivery. The qualitative study reported here adopted Rogers' model of perceived innovation...

This paper first reviews the Electronic Market Hypothesis (EMH) and the response that it has generated in the academic literature. The EMH states that "by reducing costs of coordination and transactions, information technology will lead to an overall shift towards proportionately more use of...