The strategic consequences of the Internet for business travel are discussed. The increased use of the Internet allows for achieving competitive advantage on cost- and performance-oriented measures. Among the motives for an increased use of IT on the supply side are building market power, realizing ...
Publisher
Springer-Verlag Wien, Wien, Austria
Citation
Information and communication technologies in tourism 1999. Proceedings of the International Conference in Innsbruck, Austria, 1999., 1999, pp 25-35
A questionnaire-based survey of a cross-section of 500 small and medium-sized enterprises (SMEs) in London (UK), the Aragon region of North East Spain and the Netherlands was designed to measure the usage, range and awareness of various IT applications and their development potential and training...
Author(s)
Evans, G. L.; Peacock, M.
Publisher
Springer-Verlag Wien, Wien, Austria
Citation
Information and communication technologies in tourism 1999. Proceedings of the International Conference in Innsbruck, Austria, 1999., 1999, pp 247-258
The enterprise and development needs of 30 small- and medium-sized tourism enterprises (SMTEs) in the borough of Islington, London, UK are presented, including their approach to IT development and marketing opportunities. The project demonstrates how operating through networks enables support...
Publisher
Springer-Verlag Wien, Wien, Austria
Citation
Information and communication technologies in tourism 1999. Proceedings of the International Conference in Innsbruck, Austria, 1999., 1999, pp 376-387
This paper presents a speech-to-speech translation system for tourism application developed in the context of the C-STAR consortium. Potential users can communicate by speech and by using their own language with a travel agent in order to organize their travel. The system uses an interchange format ...
Author(s)
Cettolo, M.; Corazza, A.; Lazzari, G.; Pianesi, F.; Pianta, E.; Tovena, L. M.
Publisher
Springer-Verlag Wien, Wien, Austria
Citation
Information and communication technologies in tourism 1999. Proceedings of the International Conference in Innsbruck, Austria, 1999., 1999, pp 191-200
Two contrasting approaches to information technology are profiled: an installation at a large four-star hotel and a more holistic approach to technology at a small two-star hotel both in Central London, UK. In the large hotel the primary motivation for the purchase was the integration of this...
Publisher
Springer-Verlag Wien, Wien, Austria
Citation
Information and communication technologies in tourism 1999. Proceedings of the International Conference in Innsbruck, Austria, 1999., 1999, pp 310-317
This paper offers a comprehensive case study on the bed and breakfast (B&B) establishments in York, UK and demonstrates how they gradually take advantage of the Internet. A brief overview of the tourism industry in York demonstrates the importance of Small and Medium Tourism Enterprises (SMTEs)...
Author(s)
Buhalis, D.; Keeling, S.
Publisher
Springer-Verlag Wien, Wien, Austria
Citation
Information and communication technologies in tourism 1999. Proceedings of the International Conference in Innsbruck, Austria, 1999., 1999, pp 228-237
Following a literature review of Destination Management Systems, this paper discusses the development of the Tourism Information System in the Korea National Tourism Organization as a case study. This case is then compared to other Asian National Tourism Organizations' web sites. The types of...
Author(s)
Jung HyungSoo; Twigeri, A.
Publisher
Springer-Verlag Wien, Wien, Austria
Citation
Information and communication technologies in tourism 1999. Proceedings of the International Conference in Innsbruck, Austria, 1999., 1999, pp 119-129
During the development of a tourism information system, TIScover, a general datamodel is created which can be used as a pattern for future applications. Following this datamodel would develop a tourism information system which enables an interested tourist to find any information about a holiday...
Author(s)
Küng, J.; Dunzendorfer, A.; Wagner, R. R.
Publisher
Springer-Verlag Wien, Wien, Austria
Citation
Information and communication technologies in tourism 1999. Proceedings of the International Conference in Innsbruck, Austria, 1999., 1999, pp 151-160
The paper introduces the concepts of virtual enterprises and presents the situation of Small and Medium-sized Tourism Enterprises (SMTEs) as analysed through seven tourist destinations in Europe. Three types of virtual enterprises can be discerned: modular, where a relatively small and clear system ...
Author(s)
Laubenheimer, M. C.; Carlsson, T.
Publisher
Springer-Verlag Wien, Wien, Austria
Citation
Information and communication technologies in tourism 1999. Proceedings of the International Conference in Innsbruck, Austria, 1999., 1999, pp 279-289
This paper identifies the flow of information within a destination with particular reference to Small and Medium Enterprises (SMEs). Qualitative data was gathered by conducting semi-structured interviews within the destination (UK) with 20 key stakeholders at micro and macro level regarding the...
Publisher
Springer-Verlag Wien, Wien, Austria
Citation
Information and communication technologies in tourism 1999. Proceedings of the International Conference in Innsbruck, Austria, 1999., 1999, pp 347-356