The tourist shopping experience is the sum of the satisfaction or dissatisfaction from the individual attributes of purchased products and services. With the popularity of the Internet and travel review websites, more people choose to upload their tour experiences on their favorite social media...

Purpose: The purpose of this study is to empirically verify the role of determinants of information quality in shaping attitudes and intention of respondents from major metro cities of India towards electronic word of mouth (e-WOM) using personal identifying information (PII) as a moderator....

Data from travel blogs represent important travel behavior and destination resource information. Moreover, technological innovations and increasing use of social media are providing accessible 'big data' at a low cost. Despite this, there is still limited big data analysis for scenic tourism areas. ...

Purpose: Hyderabad City today is a blend of metro and heritage causing much dilemma to what it offers the visitors. A mixture of the "Nawabi - the good old days city" and "information technology hub - a new metropolitan city," has changed the perception of the city. This has blurred the vision of...

This study examines the websites of 10 major convention centres in the USA in terms of technical, marketing, internal, and consumer critical success factors. Results demonstrated that the websites should be further developed and improved, particularly in their marketing and consumer-related...

Marketing destinations by micro-films via social media is becoming more popular among Chinese destinations. Little has been published about this phenomenon in the tourism literature. Using a netnographic case study from the city of Shaoxing, this research revealed the success factors for micro-film ...

A gap exists in the research on how online media frame a tourism crisis and the effects on travel intentions. This research proposed a basic crisis frames model for public online communications including nature (N), causes (C), processes (P), and results (R). Chinese online public opinions on the...

Social media have emerged as a game changer for tourism by empowering consumers to collectively approve or oppose organizational behaviors. When consumers rise against organizations, social media storms (SMSs) can be an outcome. This research proposes a conceptual framework to help tourism...

This research examined wildlife tourism experiences in a unique site and species combination: giant pandas at the Chengdu Research Base of Giant Panda Breeding (CRBGPB) in Sichuan, China. Content analysis was undertaken on tourist reviews of CRBGPB on TripAdvisor.com in early 2012. The thematic...

Medical, health and wellness tourism and travel represent a dynamic and rapidly growing multi-disciplinary economic activity and field of knowledge. This research responds to earlier calls to integrate research on travel medicine and tourism. It critically reviews the literature published on these...