The increased usage of digital communication technologies has transformed online engagement into a key aspect of the modern customer experience in the hospitality industry. The flow theory is especially important for understanding customer engagement in the online environment. The purpose of this...

Purpose: The purposes of this study are to identify how hotel guests perceive green practices and to explore how hotels effectively inform customers of their green practices through social media such as TripAdvisor. Design/methodology/approach: To examine hotel guests' awareness of green practices...

Internet techniques significantly influence the tourism industry and Internet data have been used widely used in tourism and hospitality research. However, reviews on the recent development of Internet data in tourism forecasting remain limited. This work reviews articles on tourism forecasting...

In this study, we investigate how dyadic air and rail transport connectivity affects domestic tourist flows among 343 Chinese cities. Using geo-tagged Sina Weibo data to track tourists during China's National Day Golden Week in 2014, we estimate several gravity models with a negative binomial...

The sharing of travel experiences has become ubiquitous in today's era. This study focuses on a pervasive trend among Millennial consumers: the experience of benign envy toward others' positive travel experience sharing on social networking sites. Drawing on social comparison theory, the current...

The aim of present study was to explore the epidemiologic features and prevention and control measures of the main imported mosquito-borne diseases, so as to provide a scientific basis for the integrated control of yellow fever, dengue and malaria. The data of patients infected with mosquito-borne...

Designing effective attraction strategies and restricting platform excessive competition are two strategic measures that promote the growth of e-commerce platforms ecosystems. While many studies have examined the response to platform attraction on the demand side, how the sellers respond to such...

This study investigates the impact of tourists' travel experience sharing via mobile social media (MSM) on perceptions of smartphone usage-based travel experience improvement and tourists' post-trip evaluations of their travel experiences. We also examined how two self-enhancement tendencies,...

The hospitality and tourism industries now acknowledge that engaging with customers via social media is an essential element of marketing strategy. Given the high variability of success with which firms have been attracting customer interest online, however, it is clear that businesses are having a ...

Although tourists' social media sharing behavior has been well documented in existing literature, few studies have examined tourists' early-stage sharing behaviors and their impact on the sharers. As one of the earliest stages of the tourism experience, tourists' sharing behavior during the...