Disintermediation, which refers to dealing with customers directly through the e-booking platform, has been gradually embraced by travel product suppliers in recent years to avoid high distribution costs of the intermediaries. Additionally, the ever-increasing number of mobile users has encouraged...

Unlike online travel agencies (OTAs), travel review websites allow travellers without purchase records to share their opinions. However, the effects of two mechanisms, namely, verified and unverified reviews, on traveller decisions remain unclear. In this study, managerial responses (MRs) and...

Purpose: This paper aims to critically review the progression of wireless technologies in tourism and hospitality since 2000. Wireless technologies are a set of information and communications technologies (ICTs) involving radio transmission (such as mobile or satellite technologies) that are...

Purpose: This paper aims to analyse the role of information and communication technologies (ICTs) in establishing destination appeal and reflect on the implications for smart tourism destination development. The focus is on identifying and analysing technological solutions by considering six...

Purpose: The purpose of this study is to identify the progress of research of information and communication technologies (ICT) in the restaurant industry. More specifically, this paper reviews the main academic contributions from the area of hospitality and tourism over the past 18 years by...

Purpose: The purpose of this paper is to provide a review of hospitality and tourism studies that have used social media analytics to collect, examine, summarize and interpret "big data" derived from social media. It proposes improved approaches by documenting past and current analytic practice...

The rapid development of the Internet has provided travellers the opportunity to search and compare travel-related products. Meanwhile, airlines are adopting online pricing strategies to expand their target market shares. Nevertheless, limited attention has been paid on assisting airlines in...

This special issue presents 14 review papers on the progress of information and communication technology (ICT) in tourism and hospitality. The papers cover different aspects, such as the progress of robotics, virtual and augmented reality (AR), smart tourism, technology acceptance, technology use,...

Although traditional travel agents have played an important role as proxies enabling travelers to make connections with hotels, the emergence of the internet has changed the traditional relationship between hotels and travel agents. Instead of a traditional agent-principal relationship, online ...