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The intersection of tourism and information technology (IT) is the focus of this book, which is designed for students of tourism and hospitality and for industry professionals. This second edition has been comprehensively revised and extended, taking into account the many changes that have occurred ...
This chapter examined the role of IT in destinations. It describes the importance of a DMS in destination management organization and the various dimensions that need to be considered in its design. It analyses how the web has changed the way tourists search for destination information using search ...
To exist and thrive in an information-intensive industry, travel intermediaries must learn about and embrace all aspects of IT. Travel intermediaries now rely on computerized reservation terminals, and must now learn other hardware and software applications. This requires careful analysis of when...
This chapter has examined the use of IT in the hospitality sector. Its initial lag in IT use behind other travel sectors is starting to be overcome. But hospitality remains essentially a "high touch" service-based industry requiring the judicious use of technology. Experience has shown, however,...
This book contains papers presented at the 2001 ENTER conferece, held in Montreal, Canada. The individual contributions represent work being done in the areas of commerce, change, convergence and communication of tourism information technology (IT) research. Different sectors of the industry are...
This chapter has provided several frameworks to help readers understand the social media landscapes and the functions of social media platforms. We have explored the importance and features of eWOM as an influential source of information for travelers. Our discussion of the social media platforms...
In summary, the application of IT in aviation is ubiquitous, comprehensive and dynamic. The aviation industry has used IT intensely and creatively to thrive in a competitive and volatile market. Its need for massive information processing and data communications has created the many systems...
In this chapter we have reviewed how mobile technologies can be used by the travel industry to support travelers while they are on the move. We have discussed how the broader impact of these technologies can be understood using a mobilities paradigm. We have reviewed some of the key aspects of the ...
This paper reports on the findings of a three-phase Delphi study that focused on establishing the range of electronic distribution channels currently available to hotels, on forecasting their relative future and on highlighting the implications of such findings for the industry as a whole. 40...
Sustaining business success hinges upon a firm's ability to understand and capitalize on consumer behavior trends. Synthesizing information from a variety of sources, this paper discusses the nature of use of the Internet by American travelers. In general, the adoption of the Internet has reached a ...