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Abstract

The purpose of this paper is to determine the dimensions of international hotel employee service attitude and the differences in customer satisfaction with these dimensions among guests from the USA, Japan, and Taiwan, and the resulting practical managerial implications in the area of international ...

Author(s)
Kuo ChunMin
Publisher
Routledge, Taylor & Francis, London, UK
Citation
Service Industries Journal, 2009, 29, 9/10, pp 1199-1214