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Abstract

This volume includes recent advances and timely issues in hospitality and tourism satisfaction research and offers new and potentially effective approaches for understanding consumer satisfaction and providing quality services at all levels of the hospitality and tourism industry. Eleven original...

Author(s)
Williams, J. A.; Uysal, M.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Current issues and development in hospitality and tourism satisfaction, 2003, pp 205 pp.
Abstract

Thirteen contributions present examples of tourist behaviour and tourism marketing research that incorporates the global nature of tourism as an integral component. The globalization of tourism has resulted in more culturally diverse travellers with different preferences, motivations, expectations ...

Publisher
International Business Press, Binghamton, USA
Citation
Global tourist behavior., 1994, pp 271 pp.