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Abstract

To date, few empirical studies have focused on the constituents of creative tourists' experience and its consequences. This study aims to bridge this research gap by examining the effect of creative tourists' experience on their memories, satisfaction, and behavioral intentions. Data were collected ...

Author(s)
Faizan Ali; Ryu KiSang; Kashif Hussain
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2016, 33, 1, pp 85-100
AbstractFull Text

Despite extensive research on service quality and its consequences, there is still a lack of empirical research examining these variables in the context of resort hotels. In filling the gap, this study aims to assess service quality as determinant of customer satisfaction and resulting behavioural...

Author(s)
Faizan Ali
Publisher
Institute for Tourism, Zagreb, Croatia
Citation
Tourism (Zagreb), 2015, 63, 1, pp 37-51
AbstractFull Text

This study aims to assess physical and social environments as determinants of customer experiences with regard to guest satisfaction and intentions to revisit Malaysian resort hotels. It examines a research framework constituting physical and social environment and analyses the results of the...

Author(s)
Faizan Ali; Rosmini Omar
Publisher
Taylor's University, Selangor, Malaysia
Citation
Asia-Pacific Journal of Innovation in Hospitality and Tourism, 2014, 3, 2, pp 175-193