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Leisure Tourism

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Abstract

Wildlife tourism is a growing industry globally and visitor satisfaction is vital to ensure its long-term sustainability. The Lower Kinabatangan River is a premier wildlife tourism destination that is affected by surrounding land uses and needs careful management to ensure it continues to provide...

Author(s)
Newsome, D.; Rodger, K.; Pearce, J.; Chan, K. L. J.
Publisher
Routledge, Abingdon, UK
Citation
Current Issues in Tourism, 2019, 22, 6, pp 729-746
AbstractFull Text

Studies to determine local communities' satisfaction in tourism are important as they can serve as early warning or indicators of potential incidents or hostility and provide information on the problems arising before they become more serious (WTO, 2004). The purpose of this study was to determine...

Author(s)
Sitti Suraidah Anas; Hamimah Talib; Roszehan Mohd. Idrus; Chan KimLian [Chan, K. L. J. ]
Publisher
Universiti Putra Malaysia, Serdang, Malaysia
Citation
Proceedings of the International Conference on Natural Resources, Tourism and Services Management 2015, Sabah, Malaysia, 15-17 April 2015, 2015, pp 438-443
Abstract

This article explores underlying guest satisfaction dimensions in the ecolodge service consumption context, Herzberg's Motivator and Hygiene Factor Theory. Data were gathered from 10 participant observations, interviews with 10 European guests at the ecolodges in Sukau, Sabah, Malaysia, and a...

Author(s)
Chan KimLian [Chan, K. L. J.]; Baum, T.
Publisher
Cognizant Communication Corporation, Elmsford, USA
Citation
Tourism Culture & Communication, 2007, 7, 2, pp 117-131
Abstract

The paper reports the empirical findings of guest satisfaction by extending Herzberg's Motivator and Hygiene Factor Theory which involved 29 guests who stayed at ecolodges in Sabah, Malaysia. The findings reveal that guest satisfaction measurement can be interpreted into two facets. Satisfiers are...

Author(s)
Chan KimLian [Chan, K. L. J.]; Baum, T.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2007, 23, 1, pp 71-83
Abstract

The paper presents a pioneering investigation of qualitative empirical findings of experiential responses to ecolodge accommodation as a place of experience consumption from the guest perspective. It identifies the key satisfying experiential dimensions; and subsequently to recommend strategies for ...

Author(s)
Chan KimLian [Chan, K. L. J. ]
Publisher
IDOSI Publications, Faisalabad, Pakistan
Citation
World Applied Sciences Journal, 2010, 10, Tourism & Hospitality, pp 78-90