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This study assesses social media content produced by customers and related review-management strategies of domestic and international hotel chains in Mainland China. Descriptive statistical methods and multilevel regression are employed. The results suggest that: (a) luxury consumers are more...

Schuckert, M.; Liang Sai; Law, R.; Sun WenJun
Elsevier Ltd, Amsterdam, Netherlands
International Journal of Hospitality Management, 2019, 77, pp 528-537