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The purpose of this paper is to determine the dimensions of international hotel employee service attitude and the differences in customer satisfaction with these dimensions among guests from the USA, Japan, and Taiwan, and the resulting practical managerial implications in the area of international ...

Kuo ChunMin
Routledge, Taylor & Francis, London, UK
Service Industries Journal, 2009, 29, 9/10, pp 1199-1214

600 questionnaires were distributed to guests of three mid-priced hotels in Hong Kong in early 1996. 325 respondents completed usable questionnaires, of which only those whose country of origin sample size was greater than 30 were included in the final analysis. This included respondents from...

Mok, C.; Armstrong, R. W.
Journal of Vacation Marketing, 1998, 4, 4, pp 381-391