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Abstract

Data gathered on Japanese visitors to Alaska during the summer of 1996 and winter of 1997 was analysed. The study focused on several topics: the demographic profile of the visitor, their motivations, the sources of information used, actual trip behaviours, and indices of customer satisfaction....

Author(s)
Milner, L. M.; Collins, J. M.; Tachibana, R.; Hiser, R. F.
Citation
Journal of Travel & Tourism Marketing, 2000, 9, 1/2, pp 43-56
Abstract

The purpose of this paper is to determine the dimensions of international hotel employee service attitude and the differences in customer satisfaction with these dimensions among guests from the USA, Japan, and Taiwan, and the resulting practical managerial implications in the area of international ...

Author(s)
Kuo ChunMin
Publisher
Routledge, Taylor & Francis, London, UK
Citation
Service Industries Journal, 2009, 29, 9/10, pp 1199-1214