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AbstractFull Text

Studies have shown that a great pressure is placed on professionals in the hospitality industry, where managers strive to strengthen service quality through managerial strategies to retain loyal guests. However, the studies were limited and there has been a lack of research on how to enhance...

Alsurmi, R.; Alagas, E. N.
Tourism Educators Association of Malaysia, Selangor, Malaysia
TEAM Journal of Hospitality and Tourism, 2018, 15, 1, pp 65-82