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This study analyses the rationale that led to the choice of participant observation as a practical research tool within a case study of tourist satisfaction and dissatisfaction on a small-group, soft-adventure, long-haul inclusive tour from the UK to Malaysia and Singapore. In particular, the...

Bowen, D.
Sage Publications, Thousand Oaks, USA
Journal of Travel Research, 2002, 41, 1, pp 4-14