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Leisure Tourism

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Abstract

This paper views three marketing communication elements as critical in building and retaining repeat visitors: external, internal and word-of-mouth messages. The paper provides a conceptual model that links these communications elements to the phenomenon of repeat travel purchase behaviour. The...

Author(s)
Reid, L. J.; Reid, S. D.
Citation
Journal of Travel & Tourism Marketing, 1993, 2, 2/3, pp 3-19
Abstract

This study assessed expectation and satisfaction with a cultural/heritage destination by using an expectation and satisfaction grid. It also segmented the cultural/heritage tourism market based on tourist satisfaction, and then examined the relationship between cultural/heritage destination...

Author(s)
Huh, J.; Uysal, M.; McCleary, K.
Publisher
Haworth Press Inc., Binghamton, USA
Citation
Journal of Hospitality & Leisure Marketing, 2006, 14, 3, pp 81-99
Full TextCABI Book Chapter Info
Cover for Approaches for the evaluation of visitor experiences at tourist attractions.

This chapter focuses on approaches to and challenges in the evaluation of visitor experiences at managed tourist attractions. The purpose is to uncover and to discuss critical aspects as demonstrated by this research, to identify some benefits and limitations in different approaches and to suggest ...

Author(s)
Jensen, Ø.
ISBN
2014 CABI (H ISBN 9781780643489)
Type
Book chapter
Abstract

A plethora of research has studied the antecedents of visitor experience in destinations and tourist attractions. Few studies have systematically analyzed the discriminating effects of different types of on-site factors (presentation platform and support services) on tourist satisfaction at...

Author(s)
Jensen, Ø.; Li Yuan; Uysal, M.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2017, 63, pp 277-286
CABI Book Info
Cover for Handbook of scales in tourism and hospitality research.

This handbook compiles and presents over 200 measurement scales that capture a variety of concepts and constructs used in hospitality and tourism studies. Categories covered include: motivation scales; residents' perceptions and attitudes scales; image scales; performance evaluation, quality...

Author(s)
Gursoy, D.; Uysal, M.; Sirakaya-Turk, E.; Ekinci, Y.; Baloglu, S.
ISBN
2015 CABI (H ISBN 9781780644530)
Type
Book
Full TextCABI Book Chapter Info
Cover for How to make someone feel welcome somewhere, and mean it. <i xmlns="http://www.w3.org/1999/xhtml">L'accueil</i> might be the answer.

This chapter looks at the meaning of accueil in tourism, which is defined as "a voluntary interpersonal act in a particular setting which introduces a stranger into a business, community or territory and makes it easier to access benefits from various utilitarian, recreational and cultural assets...

Author(s)
Grandpré, F. de; LeBlanc, M.; Royer, C.
ISBN
2018 CAB International (H ISBN 9781786390455)
Type
Book chapter
Full TextCABI Book Chapter Info
Cover for Place satisfaction, place attachment and quality of life: development of a conceptual framework for island destinations.

This chapter can be perceived as the first step in the development of a conceptual framework contributing to our understanding of how visitor experiences are shaped by environmental psychological constructs. It develops and proposes a conceptual framework for island destinations, extending the...

Author(s)
Ramkissoon, H.
ISBN
2016 CABI (H ISBN 9781780645421)
Type
Book chapter
Abstract

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet surprisingly there are few or any books which...

Author(s)
Noe, F. P.; Uysal, M.; Magnini, V. P.
Publisher
Routledge, Taylor & Francis, Abingdon, UK
Citation
Tourist customer service satisfaction: an encounter approach, 2010, pp 300 pp.
Abstract

This study examines the underlying dimensions of co-creation of an experience in the context of tourism and its effects on behavioral consequences such as tourists' satisfaction with the co-creation of an experience, subjective well-being, and loyalty to the service provider. The purpose of the...

Author(s)
Mathis, E. F.; Kim HyeLin; Uysal, M.; Sirgy, J. M.; Prebensen, N. K.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Annals of Tourism Research, 2016, 57, pp 62-75
Abstract

This study offers an integrated approach to understanding tourist motivation and attempts to extend the theoretical and empirical evidence on the causal relationships among the push and pull motivations, satisfaction, and destination loyalty. The research model investigates the relevant...

Author(s)
Yoon YooShik; Uysal, M.
Publisher
Pergamon Press, Oxford, UK
Citation
Tourism Management, 2005, 26, 1, pp 45-56

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