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Abstract

Six different conceptualizations of the relationship between visitor satisfaction and service quality have been suggested in the literature. A model is developed which integrates and reconciles these differences, using data obtained from Ohio state parks in the USA. Its central components are...

Author(s)
Tian-Cole, S.; Cromption, J. L.
Publisher
Routledge, London, UK
Citation
Leisure Studies, 2003, 22, 1, pp 65-80
Abstract

Tourism is a major world industry and many countries rely on tourism revenues in their balance of payments. It is therefore imperative that a country convey a positive image to tourists. Preferences for tourism destinations are largely dependent on the favourableness of perceptions of those ...

Author(s)
Bojanic, D. C.
Citation
Tourism Management, 1991, 12, 4, pp 352-355