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Six different conceptualizations of the relationship between visitor satisfaction and service quality have been suggested in the literature. A model is developed which integrates and reconciles these differences, using data obtained from Ohio state parks in the USA. Its central components are...

Tian-Cole, S.; Cromption, J. L.
Routledge, London, UK
Leisure Studies, 2003, 22, 1, pp 65-80

Tourism is a major world industry and many countries rely on tourism revenues in their balance of payments. It is therefore imperative that a country convey a positive image to tourists. Preferences for tourism destinations are largely dependent on the favourableness of perceptions of those ...

Bojanic, D. C.
Tourism Management, 1991, 12, 4, pp 352-355