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Abstract

This chapter examines a number of key themes in strategic management of human resources in tourism. These include: (1) the characteristics of tourism and their impact on the management of human resources; (2) tourism's image as an employer; (3) skills shortages in tourism; (4) education and...

Author(s)
Baum, T.; Kokkranikal, J.
Publisher
Sage Publications Ltd, London, UK
Citation
The management of tourism, 2005, pp 85-101