Potential visitors are often required to make judgments about destinations on the basis of limited or incomplete information. Since decision-making rules may change when information is missing, it is instrumental to understand how potential visitors respond to incomplete information. The present...

Tourists may develop attachment to a destination because of its ability in fulfilling specific goals or activity needs and/or because of its symbolic meaning and thus, attachment could be an important measure of tourist satisfaction and loyalty. Despite its significance, only limited research has...

The exterior of a store usually generates the first impression, and this impression could affect shoppers' inferences about a store's service/merchandise quality and could alter their shopping behaviors. Several physical and social elements in the exterior environment may take part in the forming...

Research and anecdotal evidence suggests that satisfaction from shopping is not necessarily derived from acquiring goods. In this context, the shopping environment itself may become part of the tourist's experience influencing subsequent shopping behaviours and evaluations. Exterior environment in...

The potential for shopping to develop into a tourism resource depends largely on the quality, attractiveness and safety of the environment involved. Perceived and/or actual risks associated with shopping whilst on vacation are likely to place serious constraints on tourist's shopping behaviour....

Understanding domestic and international visitors and delivering service quality that meets the expectations and needs of these markets should be among the key objectives of the retail and commercial sector in tourist resorts. Shopping is an important tourist activity and its contribution to the...

Focusing on Turkish tourism, this exploratory research set out to provide destination managers and marketers with an analytic insight into how repeat and first-time visitors develop their satisfaction and return intention judgments. Questionnaires were distributed to 400 tourists departing from...