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This study examines the effects of distance decay (i.e., physical distance and cultural distance) on overall service satisfaction and evaluates individual service quality attributes across local-based airlines, public transportation, and government services in Hong Kong. Harnessing simple...

Leung, D.; Woo GumJu; Tuan Phong Ly
Routledge, Philadelphia, USA
Journal of China Tourism Research, 2013, 9, 2, pp 218-242