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This study describes overall satisfaction as a function of instrumental and expressive factors. The objective of the study was accomplished by testing whether instrumental and expressive attributes are distinct behavioural indicators that could better predict visitor satisfaction. Furthermore, the...

Uysal, M.; Williams, J.; Yoon YooShik
Cognizant Communication Corporation, Elmsford, USA
Tourism Analysis, 2003, 8, 2/4, pp 217-221