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Many commentators have examined the airline industry's 'impacts' on the environment but not the internal management 'processes' used to develop company environmental policies. This paper argues that environmental management tools need to take into consideration the complex, value-laden setting in...

Lynes, J. K.; Dredge, D.
Channel View Publications, Clevedon, UK
Journal of Sustainable Tourism, 2006, 14, 2, pp 116-138