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Leisure Tourism

Your source for all tourism, leisure and hospitality information

CABI’s case study database - Tourism Cases, is a window into the world of tourism development. To search cases and find out more on how to read online, download PDFs and access teaching notes visit Tourism Cases at:  https://tourism.cabi.org/casestudies/

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Abstract

Forming a crucial part of the tourism product, transport organizations can have an impact upon tourists ' behaviour and influence holiday choice. An effective transport service can contribute to the growth of a tourist destination. Conversely, it can also be negative factor. It is argued that...

Author(s)
Elias, S.
Citation
Espaces (Paris), 1990, No. 105, pp 43-49
Abstract

Orlando International Airport, Florida, USA, with a passenger profile dominated by pleasure travellers, has experienced rapid growth in its international passenger traffic in recent years. In an attempt to explain this growth, a multiple regression model for passenger arrivals at the airport was...

Author(s)
Gu, Z.; Martin, T. L.
Citation
Journal of Travel & Tourism Marketing, 1992, 1, 1, pp 3-15
Abstract

The study investigated the extent and alternative response forms of consumer complaint behaviour and identified factors which contribute to consumer complaint responses in a travel and tourism context. A purposive sample of 300 travellers (146 airline users and 154 hotel users) about to embark on...

Author(s)
Twynam, G. D.
Citation
Dissertation Abstracts International. A, Humanities and Social Sciences, 1993, 53, 8, pp p.2983
Abstract

The proceedings are presented in two sections. The first contains 15 papers which consider the prospects that 1995 held for: the US economy in general, international travel and tourism, the regional economy and travel, consumer spending, air transport, accommodation, business travel, corporate ...

Citation
1995 outlook for travel and tourism: proceedings of the US Travel Data Center's Twentieth Annual Travel Outlook Forum., 1995, pp 197 pp.
Abstract

This article examines the activities that have been adopted at the major airports and by major carriers worldwide to come with the tens of thousands of business travellers that arrive at or depart from one of 6000 airports around the world every day. As the number of business travellers continues...

Author(s)
Pelletier, J.
Citation
Téoros, Revue de Recherche en Tourisme, 1996, 15, 3, pp 13-19
Abstract

A review of the concepts associated with the customer campatiblity management is conducted and their applicability to the airline industry considered. A wide range of situations in which customers may interact with one another during travel are described. These include queuing and waiting, boarding ...

Author(s)
Rowley, J. E.
Citation
International Journal of Contemporary Hospitality Management, 1996, 8, 6, pp 25-28
Abstract

This study examines the concept of relationship marketing through the application of airline frequent flyer programmes in Australia. It was found that the schemes create spurious loyalty and that the issue of loyalty is much broader than merely accepting repeat purchase as a proxy for consumer...

Author(s)
Whyte, R.
Publisher
Henry Stewart Publications, London, UK
Citation
Journal of Vacation Marketing, 2002, 9, 1, pp 17-34
Abstract

The primary objective of this article is to highlight the importance of consumer perceptions in strategic airline alliance settings worldwide. The paper focuses on the airline industry, an industry with a high service element, to illustrate how positive results eventuating for partners in a...

Author(s)
Weber, K.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2002, 13, 4, pp 27-45
Abstract

Future changes in passenger air transport are explored. It is indicated that those changes will be driven by: cost and efficiency management in new companies, thereby giving birth to a new consumption pattern among corporate (business class) customers; the spread and implementation of new...

Author(s)
Beni, M. C.
Publisher
Editions AIEST (Association Internationale d'Experts Scientifiques du Tourisme), St. Gallen, Switzerland
Citation
Tourism Review, 2003, 58, 1/4, pp 27-28
Abstract

A second Gulf war could have important consequences on international tourism. First the air transport sector is already very disturbed by international terrorism, the world economic crisis and the rising of oil prices. Recent bankruptcies of major airlines have some effects on all other tourism...

Author(s)
Stafford, J.; Sarrasin, B.
Publisher
Téros, Université de Québec à Mondréal, Montréal, Canada
Citation
Téoros, Revue de Recherche en Tourisme, 2003, 22, 1, pp 62-64

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