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Tourist satisfaction is an important issue in tourist study which influences positive word-of-mouth, tourist loyalty and revisit behavior. Nowadays, tourist satisfaction is considered to be the function of tourist expectations and disconfirmation based on the expectation-disconfirmation paradigm....

Ma Tian; Li Xiang; Xie YanJun
Tourism College of Beijing Union University, Beijing, China
Tourism Tribune, 2017, 32, 6, pp 53-63