Industrial relation practice is as old as human institution. The contemporary trend in the Nigerian hospitality sector shows that there are widespread cases of employer-employee conflict, inhuman treatment of hotel workers, poor industrial democracy practices and high employees turnover thus, poor...

This paper examines the relationship and impact of sharing accommodation on the hotel occupancy rate (HOR) from a developing country perspective. Using panel data on the monthly HOR and the number of Airbnb room occupancy rate for the periods 2012-2016 and 2015-2016, respectively, the study applies ...

This study aims to identify the essential indicators of hotel Corporate Social Responsibility (CSR) performance measurement with a standardized and composite CSR performance measurement index for the hotel industry. Employing both Delphi and Analytic Hierarchy Process (AHP) methods, three...

Purpose: The paper presents the findings of research into the barriers to and drivers of environmentally sustainable policies and practices (ESPPs) in the Australian hotel industry. This study aims to explore these drivers and barriers from the perspective of hotel managers and involve a range of ...

Hotels are a key element of the tourism industry. Hotels are the most common form of accommodation for tourists and the hotel industry is intricately to tourism. A review of the academic literature indicates that existing research is primarily focused on sustainability in tourism, but very few...

Index scores and competitive sets (compsets) play a critical role in the performance and evaluation of hotels. The reliance on these metrics has drawn skepticism in recent years as competitive sets may be opportunistically chosen, creating bias in performance evaluation. Drawing from the...

The current study demonstrates how MUltiplecriteria Satisfaction Analysis (MUSA) can turn online hotel guests' satisfaction ratings from TripAdvisor into a valuable source of information for hotel managers and other hotel industry stakeholders. This information relates to customers' demanding level ...

The purpose of the study is to analyse the environmental information disclosure in ecotel hotels in India. Ecotel hotels are environmentally friendly hotels that focus on conserving the environment, protecting natural resources, and involved in sustainable business practices. The concept of ecotel ...

Purpose - This study aims to attempt to examine whether the increase in hotel room capacity in the USA had a significant impact on nationwide aggregated weekly revenue per available room (RevPAR) during the recession of 2007-2009 and forecast average RevPAR, Occupancy and Average Daily Rate (ADR)...

The COVID-19 pandemic created a global, complex crisis, without a clear end in sight, presenting an existential threat to many hospitality businesses. Drawing on stakeholder theory, we develop a framework for recovery strategy development for COVID-19, which engages salient stakeholders in the...