Hotel restaurants are of great importance in hotels, and the factors for this have so far been considerably understudied. This study investigated the challenges and critical success factors (CSFs) of restaurants owned and operated by five-star luxury hotels in Klang Valley, Malaysia. Four exemplar ...

Based on the development background of the social network environment, higher requirements are put forward for the development and transformation of hotels in the new era. As a representative industry in the service industry, the service quality and experience provided by the hotel can meet the...

The aim of this paper is to analyze the development perspectives of robots in the hospitality industry and to draw a research model which may contribute in future reserch. More precisely, the current work examines the intentions of the consumers and employees to use robots on hotel services based...

The aim of this study is to assess customer perceptions of service quality delivered by front office, room service and an in house restaurant/café in the lodgings of Hamilton, New Zealand. A survey questionnaire was structured for this study, with the help of local managers in the lodging industry. ...

Travel and tourism are promising sectors in service industry, and are increasing tremendously because of globalization. Along with globalization what is changing trend in the service sector is technology e.g. chat box, robotics, voice enabled devices and other artificial intelligence driven...

The article is devoted to the study of the behavior of consumers of hotel and restaurant services during the global crisis and the informatization of the society. The purpose of the study, the results of which are presented in the article, is to develop a model of behavior of consumers of hotel and ...

Room occupancy rate is a key indicator of star-rated hotel management quality. This paper takes Cobb-Douglas production function as the theoretical framework. Spatial Moran index of autocorrelation, Spatial Lag Model (SLM) and Spatial Error Model (SEM) are used to analyze the star-rated hotels...

The objective of this paper is to analyse and to confirm the characteristics that determine the choice of hostels in the city of Oporto, Portugal. A survey was carried out among 208 guests of this kind of accommodation. Hostels form part of the low-cost segment. They are considered to be affordable ...

Purpose: This study aims to explore how marketers can use text mining to analyze actors, actions and performance effects of service encounters by building on the role theory. This enables hotel managers to use introduced methodology to measure and monitor frontline employees' role behavior and...

It has been known that the COVID-19 pandemic severely damaged the hotel industry. However, it is not clear whether hotels with different characteristics are affected equally. Using data collected from the hospitality industry in Taiwan and panel data estimation methods, we examine whether different ...