The article is devoted to the study of the behavior of consumers of hotel and restaurant services during the global crisis and the informatization of the society. The purpose of the study, the results of which are presented in the article, is to develop a model of behavior of consumers of hotel and ...

Purpose - This paper aims to examine talent management (TM) practices in small- and medium-sized enterprises (SMEs) within the hospitality industry. Specifically, the views of SME owner-managers in the hotel and restaurant sector are examined. There appears to be challenges unique to SMEs within...

Sustainable human resource management (SHRM) practices are extensively believed to cause a strategic advantage for the hotel industry. However, while a growing body of evidence indicates that SHRM practices are related to superior organization-level outcomes, it is rather unclear as to how these...

This study investigates challenges faced by human resource (HR) managers and their practices to cope in hotels of Alexandria city, Egypt. The researcher undertook semi-structured interviews with HR managers in four- and five-star hotels in Alexandria. The study findings revealed several themes...

This study aims to explore employee perception of legal and ethical issues in Hong Kong's hospitality industry and examine the legal and ethical emphases of different hospitality sectors. Frontline employees perceive the importance of most of the legal and ethical issues. However, they perceive...

Purpose Adopting an interdisciplinary perspective, the purpose of this paper was to posit an industry-wide technological intervention for hotel housekeeper safety and health through the advancement of wearable technology. Design/methodology/approach Using the task-technology fit (TTF) model and...

India has a very rich cultural and historical heritage which attracts tourist from all over the world making it the world's 34th most attractive destinations according to the World Economic Forum. As per the government statistics, the country saw 10.5 million tourists in the preceding year....

Contemporary hotel industry is facing many challenges which are closely connected to the changes that occur both in the field of tourist demand and tourist supply. The changes refer to quality of services at first place, since the needs of tourists change rapidly towards higher quality and...

In this study, we have examined talent management practices' impact on achieving sustainable competitive advantage in five-star hotels located in the TRNC (Turkish Republic of Northern Cyprus) as well as the mediating effect of employee satisfaction. After the questionnaire was tested for validity...

Purpose - The hotel environment has changed dramatically during the COVID-19 and has brought many negative social consequences for employees. Among them are employee fears of COVID-19. One of the coping strategies for the consequences of COVID-19 is the Work-Life Balance (WLB). This research mainly ...