Customer experience is becoming important as the basis (necessary condition) of increasing competitive advantages in the hotel and restaurant industry. In the latest conditions, customers are becoming more demanding and discerning of the hotel's service product, resulting in the complicated task of ...

Eco-hotels are a promising direction of the hospitality industry development. The southern region of Ukraine has all the necessary resources to create eco-hotels. The development of the concept and design of an ecological hotel has been substantiated in the article. The consumer demand for...

Purpose: This paper aims to examine the relationship among guests' lodging recovery experience, work-related rumination, guest satisfaction and well-being, within the context of hotels and bed and breakfasts (B&Bs). Design/methodology/approach: The sample included 823 Taiwanese full-time workers....

The article is devoted to the study of the behavior of consumers of hotel and restaurant services during the global crisis and the informatization of the society. The purpose of the study, the results of which are presented in the article, is to develop a model of behavior of consumers of hotel and ...

Purpose - The purpose of this paper is to test links from hotel general managers' (GMs') environmental commitment to hotel companies' environmental management capabilities and then to hotel companies' involvement in environmental practices. The secondary goal of this study is to identify the...

The sharing economy is a new phenomenon that has considerable implications for traditional industries in general and the hospitality sector in particular. Although some recent studies have investigated the effects of sharing economy on the hotel industry, they primarily focused on quantifying its...

Purpose - This paper aims to examine talent management (TM) practices in small- and medium-sized enterprises (SMEs) within the hospitality industry. Specifically, the views of SME owner-managers in the hotel and restaurant sector are examined. There appears to be challenges unique to SMEs within...

As with other Gulf Cooperation Council countries, Oman is attempting to increase the number of citizens employed in its hospitality sector. Although several government initiatives have been launched to address this issue, the number of Omanis employed in the hospitality sector continues to be low....

Service quality has become an area of concern for many tourism and hospitality researchers in Garhwal Himalaya. A number of research studies as well as observations revealed that there exists a huge difference between service perception and expectation level in the hotel industry. Given the nature...

Tourism and hospitality have been recognized as leading economic sectors globally. Before the outbreak of COVID-19, it was estimated that the tourism and hospitality sector was growing by around 4% each year. Although the economic-efficiency-led hypothesis of the tourism and hospitality sector is...