The COVID-19 pandemic has had detrimental impacts on hospitality businesses. Drawing on protection motivation theory (PMT), this study investigated what determined customer hesitation to patronize restaurants and hotels and whether such hesitation underwent changes in the duration of the pandemic....

Purpose: The purpose of this paper is to figure out the impacts of soft innovation in the city hotels in general, whereas the focus is on figuring out if there exists a difference in vitality on the components of soft innovation among the hotel categories, as 4 stars, 5 stars and boutique hotels in ...

Increasing competition in hospitality is one of the industry challenges, which depends mainly on human capital. Thus, this research investigated the relationship between human resources practices, employee motivation, and online hotel reviews. Hypotheses were tested using two-phase survey data...

As peer-to-peer (P2P) accommodations have grown exponentially, it is critical to understand motivations for guests to choose a P2P accommodation instead of a hotel. The current study seeks to understand these motivations by using mixed-methods approach to compare online reviews for P2P...

Purpose: This study aims to explore customers' green hotel revisit behaviors, proposing the theory of repeat purchase behavior. Design/methodology/approach: An empirical study is conducted through a questionnaire survey method, using personal interview survey approach in Bangladesh. In all, 401...

Hotel employees are in the eye of the storm witnessing food wastage on a daily basis. The appetite for more food often results in more leftovers. Only a paucity of studies have investigated hospitality employees' motivations towards food wastage in the hospitality industry. Understanding this...

India has a very rich cultural and historical heritage which attracts tourist from all over the world making it the world's 34th most attractive destinations according to the World Economic Forum. As per the government statistics, the country saw 10.5 million tourists in the preceding year....

This study investigates the effect of the COVID-19 pandemic on the hotel selection attributes and customer post-purchase behaviors. Qualitative and quantitative processes comprising an importance-performance analysis are used. This mixed-methods approach successfully (1) explores the hotel...

To explore whether robot hotels will be a future trend, the main purpose of this study is to increase understanding of the incentives and barriers that influence customers' purchase intention (PI) for robot hotel stays. This study also explores how customers' tech-savviness moderates the causal...

Employee turnover causes various organizational disruptions, including economic and social loss and a deficit in organizational knowledge-skill inventory. Considering different forms of organizational disruptions associated with employee turnover, the contemporary literature on organizational...