COVID-19 outbreak has affected many sectors across the globe, and the lodging industry is among the hardest hits. Yet, empirical studies on the recovery strategies of accommodation establishments are limited. Drawing upon semi-structured interviews with 4 and 5-star hotels and ecolodges managers in ...

The COVID-19 pandemic has had detrimental impacts on hospitality businesses. Drawing on protection motivation theory (PMT), this study investigated what determined customer hesitation to patronize restaurants and hotels and whether such hesitation underwent changes in the duration of the pandemic....

The COVID-19 pandemic has hit the tourism and hospitality sector hard. Hotel managers face uncertainty in this environment in order to survive. This study explores the impact of COVID-19 on the hospitality industry, particularly hotels in Indonesia, one of the largest developing countries. It...

Purpose - The dynamic globalisation processes and the processes of tourism and hospitality business development put ever increasing challenges before hoteliers. The COVID-19 pandemic has called for hotel guests' new routines and expectations. The combination of work and holiday is taking hold,...

This research studies the hotel manager perspective of COVID-19 (the novel coronavirus) on the Indian hotel industry by qualitatively analysing inputs from the human resources department, general management and top management of five-star hotels across India. In doing so, it advances knowledge on...

This study attempts to explore the public health strategies that hotels in Taiwan have applied during the COVID-19 pandemic crisis. This empirical study develops a list of public health strategy practices from a pilot study using in-depth interviews, followed by a questionnaire survey. The research ...

Purpose: The purpose of this study is to inspect factors influencing profitability in the Italian hospitality industry during the period 2008-2016. Design/methodology/approach: This paper examines the profitability and its determinants using a sample of 2,366 Italian hotels. The author applies a...

Purpose - The purpose of this paper is to test links from hotel general managers' (GMs') environmental commitment to hotel companies' environmental management capabilities and then to hotel companies' involvement in environmental practices. The secondary goal of this study is to identify the...

Education for sustainability (EfS) in the hospitality sector is increasingly recognised as one of the driving forces for sustainable development. One way of fostering sustainability in the hospitality industry is through sustainability hackathons, which are intensive events focusing on "hacking"...

Purpose: The purpose of this paper is to figure out the impacts of soft innovation in the city hotels in general, whereas the focus is on figuring out if there exists a difference in vitality on the components of soft innovation among the hotel categories, as 4 stars, 5 stars and boutique hotels in ...