The COVID-19 pandemic has had detrimental impacts on hospitality businesses. Drawing on protection motivation theory (PMT), this study investigated what determined customer hesitation to patronize restaurants and hotels and whether such hesitation underwent changes in the duration of the pandemic....

The ambiance in the hospitality industry is represented by the material, social or moral environment, where customers can enjoy the facilities. The correct perception of this has a very important role in creating a truthful experience. In the actual context, the customers are not willing to...

The purpose of the article is to study the world experience of applying digital technologies in the activities of hotel and restaurant facilities in the context of digitalization of society and the prospects for their transition to digital management. The article explores the process of introducing ...

Customer experience is becoming important as the basis (necessary condition) of increasing competitive advantages in the hotel and restaurant industry. In the latest conditions, customers are becoming more demanding and discerning of the hotel's service product, resulting in the complicated task of ...

Purpose: This study aims to evaluate the consumer perceptions related to sanitation in the five-star hotels due to the COVID-19 pandemic. It also identified the most significant sanitation dimensions and their influence on the pertinent emotions experienced by the hotel consumers....

Eco-hotels are a promising direction of the hospitality industry development. The southern region of Ukraine has all the necessary resources to create eco-hotels. The development of the concept and design of an ecological hotel has been substantiated in the article. The consumer demand for...

This study attempts to explore the public health strategies that hotels in Taiwan have applied during the COVID-19 pandemic crisis. This empirical study develops a list of public health strategy practices from a pilot study using in-depth interviews, followed by a questionnaire survey. The research ...

The article is devoted to the study of the behavior of consumers of hotel and restaurant services during the global crisis and the informatization of the society. The purpose of the study, the results of which are presented in the article, is to develop a model of behavior of consumers of hotel and ...

The aim of this paper is to analyze the development perspectives of robots in the hospitality industry and to draw a research model which may contribute in future reserch. More precisely, the current work examines the intentions of the consumers and employees to use robots on hotel services based...

The article examines the state of the modern hotel services market, analyzes the current global trends in the hospitality industry. The international hotel services market is constantly changing under the influence of various factors: globalization, strengthening of the automation of technological...