Purpose: This study aims to evaluate the consumer perceptions related to sanitation in the five-star hotels due to the COVID-19 pandemic. It also identified the most significant sanitation dimensions and their influence on the pertinent emotions experienced by the hotel consumers....

The technology acceptance model and its extensions have been the leading theoretical paradigm in explaining users' acceptance of smart technologies, including in the hospitality and tourism industry. This study applied a modified technology acceptance model to customer acceptance of a novel digital ...

Over the last years, the lodging industry started to implement a wide spectrum of green practices to mitigate its pressure on the environment and to respond to the growing consumers' environmental concerns. Recently, scholar's attention to guest perception of hotels green practices has been grown....

This study defines the notion of a wellness hotel, generates a wellness amenity inventory list, and develops the Scale of Wellness Hotel Amenities (SWHA) to measure the level of wellness provided by hotels. The result reveals a 16-item measurement scale consisting of three dimensions: environmental ...

Purpose: This paper aims to uncover the determining factors of customers' pro-environmental intention for green hospitality products (green hotels and green restaurants) and explore the comparative importance among the factors. This study also investigated the difference in forming...

Given the growing number of credit card transactions, data breaches have become an increasingly serious concern for hotel businesses. Even when a rival hotel experiences a data breach, customers of the focal hotel may feel vulnerable as well. Nevertheless, firms have little insight into the...

Purpose: The purpose of the study was to examine travelers' attitudinal and behavioral loyalty to the product type of peer-to-peer (P2P) accommodations (as opposed to a brand). Design/methodology/approach P2P accommodations' hosts provided contact information for their guests from the prior two...

Purpose: The purpose of this study was to investigate the impact of several hotel promotional factors and consumers' behavioral and demographic characteristics on their actual use of specific interactive information systems in hotels. The specific systems examined in this study were a hotel's...

Purpose: This study aims to take boutique luxury hotels as its research subject to enrich the view on the self-positioned image of luxury hotels and simultaneously compare this image with the one perceived by customers. It also investigates whether a gap exists between the two images....

Prior studies on urban hotel service settings show that the positive response to the lobby artwork and interior design in a hotel is a performance determinant since it directly impacts the orientation of green customers' preferences who form a significant part of the primary and secondary consumers ...