The COVID-19 pandemic has hit the tourism and hospitality sector hard. Hotel managers face uncertainty in this environment in order to survive. This study explores the impact of COVID-19 on the hospitality industry, particularly hotels in Indonesia, one of the largest developing countries. It...

Hotel Penaga is a heritage-listed boutique hotel in the Unesco World Heritage Site in Penang, Malaysia. It was built in the 1920s and renovated into a 45-room hotel in 2008. Hotel Penaga was the first heritage-listed renovated hotel to be awarded Gold by the Green Building Index. Currently, Hotel...

Hotel restaurants are of great importance in hotels, and the factors for this have so far been considerably understudied. This study investigated the challenges and critical success factors (CSFs) of restaurants owned and operated by five-star luxury hotels in Klang Valley, Malaysia. Four exemplar ...

The aim of this study is to assess customer perceptions of service quality delivered by front office, room service and an in house restaurant/café in the lodgings of Hamilton, New Zealand. A survey questionnaire was structured for this study, with the help of local managers in the lodging industry. ...

Hotel Kartika Bandungan is one of the family hotels located in Bandungan District, Semarang Regency, Central Java Province. Hotel Kartika Bandungan has a lag in the field of technology because other hotels around it already have their own system. Due to the absence of an integrated system, it is...

Education for sustainability (EfS) in the hospitality sector is increasingly recognised as one of the driving forces for sustainable development. One way of fostering sustainability in the hospitality industry is through sustainability hackathons, which are intensive events focusing on "hacking"...

Experts in the field of hospitality sector canvassed for the need to privatize all the government owned hotel establishments in the country. Their argument is base on the fact that government does not have business to run business. Hence, government should focus on the business of providing...

The use of dynamic pricing strategies can have a tremendous impact on the hospitality industry. Understanding the variety in the type of customers and the perceptions of customers concerning the fairness of dynamic pricing is essential. This study aimed to investigate how a dynamic pricing strategy ...

Purpose - The aim of this research is to develop a sustainable model for local hospitality businesses in Chiang Mai to mitigate risk during the Covid 19 crisis and become resilient when the situation improves. This research study seeks to explore whether local hospitality businesses in Chiang Mai...

Tourism as an economic activity, is based on the displacement of people, and, as such, was one of the activities that have been most affected by the COVID 19 pandemic, which impacted and paralyzed several processes throughout the industry value chain, in order to address the necessary health...