Purpose: This study aims to evaluate the consumer perceptions related to sanitation in the five-star hotels due to the COVID-19 pandemic. It also identified the most significant sanitation dimensions and their influence on the pertinent emotions experienced by the hotel consumers....

The primary goal is to highlight the value of soft skills for students who want to work in the hospitality sector as a career. The hospitality sector is always in need of individuals who can ensure the comfort and happiness of their clients or guests. The development of soft skills can give...

Travel and tourism are promising sectors in service industry, and are increasing tremendously because of globalization. Along with globalization what is changing trend in the service sector is technology e.g. chat box, robotics, voice enabled devices and other artificial intelligence driven...

Purpose - The purpose of this paper is to test links from hotel general managers' (GMs') environmental commitment to hotel companies' environmental management capabilities and then to hotel companies' involvement in environmental practices. The secondary goal of this study is to identify the...

Purpose: Creating memorable experiences for customers at the individual property is one of the primary goals in hotel management across all segments. Adopting the concept of the ingredient branding, this study aims to attempt to identify the effects of bathroom amenity brands on customers'...

Purpose - This paper aims to examine talent management (TM) practices in small- and medium-sized enterprises (SMEs) within the hospitality industry. Specifically, the views of SME owner-managers in the hotel and restaurant sector are examined. There appears to be challenges unique to SMEs within...

Purpose: The COVID-19 pandemic has seen a growing emergence of "quarantine hotels" that provide accommodation to guests who are mandated to self-isolate for 14 days upon entry to a country to prevent the spread of virus. Why are young hotel workers willing to endure relatively poor working...

Purpose: The purpose of this study is to explore the relationships among consumers' environmental value, low-carbon knowledge, perceived value of green hotels and behavioral intention to stay in green hotels as well as willingness to cooperate with green hotels' environmentally friendly practices....

Previous research suggests that tourism has a role to play in challenging the destructive dominant narratives of the Israeli-Palestinian context - discourses that traditionally have, and still do, revolve around sectarianism, Othering and violence. Our case study focuses on a hostel in the...

The Covid-19 pandemic has presented a range of economic consequences for the tourism industry. Notably, this has been striking mainly because of the rising fear toward public places and travel avoidance. Vietnam has one particular market segment - love hotels - and these hotels have not suffered as ...