With use of a more heavily user-influenced Web 2.0 approach now commonplace online, consumers have ready access to a vast amount of detailed hotel information and online user reviews, and can share their own evaluations. Online user-generated reviews are a form of electronic word-of-mouth and...

Based on the development background of the social network environment, higher requirements are put forward for the development and transformation of hotels in the new era. As a representative industry in the service industry, the service quality and experience provided by the hotel can meet the...

The performance of the hotel industry is closely related to local socio-economic conditions and the surrounding natural environment; however, these elements are largely ignored in academia and practice. Based on a mechanism that couples the hospitality industry and regional development, this...

Room occupancy rate is a key indicator of star-rated hotel management quality. This paper takes Cobb-Douglas production function as the theoretical framework. Spatial Moran index of autocorrelation, Spatial Lag Model (SLM) and Spatial Error Model (SEM) are used to analyze the star-rated hotels...

Purpose: The impact of demand fluctuation during crisis events is crucial to the dynamic pricing and revenue management tactics of the hospitality industry. The purpose of this paper is to improve the accuracy of hotel demand forecast during periods of crisis or volatility, taking the 2019 social...

In this digital age, the Internet provides angry consumers an easy means to vent their dissatisfaction. Negative communications shared among consumers exert a strong and destructive influence on hospitality business. The aim of this empirical study is to explore how upscale and luxury hotels in...

In many industries with limited resources revenue management is a strategy or tactic to help maximize profits. Over the past decade, revenue management has, for instance, become an important means of increasing airlines' income, and it has gradually become more evident as a practice in the hotel...

Anti-corruption has garnered increasing attention, especially in China, where President Xi launched an influential and far-reaching anti-corruption campaign in late 2012. A better understanding of the effects of anti-corruption efforts on the hotel sector can reveal insights into the development of ...

The sharing economy is a new phenomenon that has considerable implications for traditional industries in general and the hospitality sector in particular. Although some recent studies have investigated the effects of sharing economy on the hotel industry, they primarily focused on quantifying its...

Purpose: This paper aims to determine to what extent hotels and peer-to-peer (P2P) facilities are substitutes for travelers. It then examines whether hotels target business travelers and P2P facilities target leisure travelers. Design/methodology/approach: The author collected characteristics of...