The aim of this paper is to look into the existence of differences in the average scores of service quality and customer satisfaction, depending on the motives of their stay at a hotel. Motives of guests stay at a hotel may be different, but mostly it is either business or leisure. The survey was...

The hotel industry is a capital and labor intensive industry. Thus, hotel facilities and labor force occur as carriers of this industry's development. The offer of the basic hotel products in modern conditions has become outdated. Consequently, additional hotel services should be accessible to...

The objective of this research is to evaluate the quality of coffee and coffee service in restaurants in Budva. High quality of coffee and coffee service, especially one that is different from that of competitors', can be a significant source of competitive advantage in the restaurant sector. In...

The hotel industry in modern business conditions, characterized by the networking of all key factors, is changing rapidly. Today, with "one-click" all information about hotels, tourist offer and price of services is available to tourists. The growth of megabrends through acquisitions, the growth of ...

New competitive relations require new approaches in the field of organizational management and development of competitiveness. In the environment characterised by global market changes, hotel enterprises have to adjust in order to survive on the market and satisfy their end users needs. Domestic ...

A learning organization (continuing education of the employees) is a concept that is becoming an increasingly widespread philosophy in all adaptable companies, from the largest transnational to the smallest ones. Employees at all levels of the hotel organisation, individually and collectively,...

Tourism activation implies the inclusion of a potential tourism motive (tourism resource) into tourism offer, i.e. work on enabling its economic exploitation, whereby it moves into the category of activated tourism motives (tourism attractions). The role of landscape tourism motives in contemporary ...

This paper presents the ranking of different types of tourist accommodation facilities in Serbia with the highest number of arrivals and overnight stays concerning both domestic and foreign tourists in 2015. PROMETHEE-GAIA method is used for the ranking, with respect to two scenarios (Scenario 1 -...

Providing quality catering services is a complex work, which makes it necessary to address seriously the organizational aspects and systems of work in restaurants. In practice there is a chronic lack of "craft" knowledge in this unjustly underrated, and yet a very demanding job. Both practical and...

Needs analysis plays a key role in defining both the syllabus and curriculum of foreign language instruction at non-philology universities. It is of utmost necessity as a means of determining clear objectives prior to lecturing, as well as a means of teaching process (self-)evaluation during the...