The main aim of this article is to identify and judge realisation of corporate social responsible actions which take place in hotel industry. The system of the work has been subordinated to the aim realisation in which the CSR conception has been shown (also in hotel industry). The actions...

Quality of services is one of the most important initiators of customers' satisfaction, as well as their loyalty. Hence, hotel managers should know how to measure the quality of the services provided, as well as customers' satisfaction. This paper identifies the results of a questionnaire survey to ...

The aim of the article is to identify the phenomenon of coopetition on the market of hotel services, with particular emphasis on cooperation between hoteliers within the community on Facebook - Polish Hoteliers. The article consists of three parts, introduction and summary. The first and second...

The aim of the article is to compare the level of innovations in Małopolskie and Lubelskie voivodship hotels. The choice of provinces was made on the basis of the expected disparities related to the tourist attractiveness and the capacity of the accommodation base. Hotels selected for analysis...

Although online travel agencies (OTA) exist on tourism market since 1996, they represent only a fraction of coverage in scientific tourism literature. Oligopolistic type of OTA market and relations between OTA and hospitality industry are referred mainly in industry journals and press releases....

The paper presents a concept for the application of Balanced Scorecard in hotel management processes. The paper also introduces the characteristics of BSC: its genesis, perspectives and measurers used within this tool. Further the authors discuss the impact of characteristic features of the hotel...

The important role of personnel in services is underlined in literature on this subject. In this work it has been tried to describe the role of personnel in hotel services. The materials to this study consisted of own research carried out in a hotel among three groups of hotel guests (100...

This article focuses on the importance of tourism in the development of children and youth. It presents the role and functions of school tourism. In addition, an analysis of the accommodation offer dedicated to this form of tourism (ie. youth hostels). The article describes the legal requirements...

Introduction. Measuring the quality of hotel services is an important tool for assessing the degree of compliance with the requirements of the consumer. For a hotel to continuously perfect its services, a pattern is necessary to which one can compare them. Such a pattern may be the SERVQUAL...

The purpose of this article is to present the discussion around the broad sense of job autonomy in hospitality industry, presenting its role and importance in improving the quality of hotel services especially when service failure appears. The research problem was to seek the answers to the...