This chapter, written by Nghiem-Phu and Tran, examines how hotel businesses in Vietnam overcome the challenges caused by COVID-19 by transforming lodgings into quarantine facilities. Analysing press and user-generated content, it was found that both positive and negative images were attached to the ...

Café Cherrapunjee is a guest house following a sustainable approach with a 125-year-old 'dak' bungalow converted into a restaurant located at the entrance of Sohra (Meghalaya), known for being the wettest place on earth. It is owned by Mr Alan West Kharkongor, a native of Sohra and a tourism...

Hospitality is a hugely influential industry in the world whose revenue generation is mainly driven by service quality and the customer experience. After the coronavirus disease 2019 (COVID-19) pandemic, which shattered many sectors, the hospitality industry is resuming its business but it faces a...

Concept hotels are hotels designed and planned to meet the needs and wants of a segment of guests based on a theme which these individuals are interested in. Due to this specialized theme, and thus the related products and services, a concept hotel's target market may be small and limited. None the ...

Nowadays, in the tourism sector forms are focusing more and more on satisfying customers. Nevertheless, the special restrictions applied to reduce the risk and level of contagion of coronavirus 2019 (COVID-19) in some establishments (e.g. hotels, restaurants, coffee shops) could modify the...

Family-owned businesses play a significant role in nations' economies worldwide. They have become an integral part of economic development by providing employment generation and wealth creation. However, the family-business image has been tarnished by issues such as the informal culture and...

The analysis of data provided by tourism platforms through Web 2.0 opens new ways to investigate how to improve trip experiences from a destination management organization's (DMO) perspective. This case study builds on Tripadvisor users' generated content to analyse the lodging experience and...

This chapter examines the use of information technology (IT) in the hospitality and foodservice sectors. The first section describes IT systems and applications used in the accommodations sector, including property management systems, hotel websites and apps, and electronic hotel reservation...

Hotel openings in resort destinations have several challenges to overcome and manage, such as: (i) the completion of the hotel project; (ii) preparation of hotel operations for the customer experience; (iii) pre-opening tasks and procedures to test the technical and functional performance of all...

The hotel and tourist industries rely heavily on average water consumption. The establishment and maintenance of a water conservation culture in hotels is the responsibility of industry professionals in this field. For determining the root cause of a problem and devising a workable solution,...